Owner FAQ

Determining the rent for your property depends on a blend of experience, local knowledge, and understanding the real estate market. At Robb Hoover LLC, we constantly analyze market trends and factors such as neighborhood comparisons, property condition, location, amenities, and seasonal influences. For a precise rental value, we conduct an in-depth assessment of your property.  

Robb Hoover LLC adopts a comprehensive strategy to make your property visible to potential tenants. Our marketing approach includes promoting your property on our website, scheduling viewings seven days a week, and capturing high-quality digital photos of your property for listing on popular websites.

We leverage the latest technology through Rently.com to provide instant access to interested tenants while ensuring your property remains secure.

We lease it within 30 days or your first two months of property management is free. Please contact your leasing agent for details. Some conditions apply.

Securing good tenants is paramount. We implement a rigorous screening process, which includes a credit report, employment and income verification, nationwide eviction and criminal background reports, sex offender checks, and past rental/mortgage history checks.

While Federal and State housing laws protect certain classes such as race, religion, color, national origin, sex, handicap, and familial status, you are not obliged to rent to smokers, pet owners, or roommates. However, considering that a large portion of tenants owns pets, it might be beneficial to consider this demographic.

Yes, tenants pay a security deposit equivalent to at least one month’s rent. This deposit is held in a trust account in line with N.C. General Statutes.

At Robb Hoover LLC, we streamline the rent collection process and collect all rent due, freeing you from the task.

Certainly, we can facilitate an ACH wire transfer directly into your account from our trust account.

We strive to disburse your rental proceeds by the 25th of each month through direct deposit which is the quickest way to receive rental proceeds.

Yes, we provide a monthly report detailing the financial activity of your property. It includes month-to-date and year-to-date financial summaries. Invoices are posted on your owner portal.

As the property owner, you are legally obligated to maintain the property in a “safe, fit, and habitable” condition. If a tenant causes damage due to negligence or misuse, they are responsible for repairs.

Absolutely, except in emergency situations. Our policy is to communicate any repair work that exceeds $500-$1,000 unless it's an emergency.

We provide a 24/7 emergency response service. Our primary objective is to ensure tenant safety and property preservation. We make every effort to inform you promptly.

Unless negotiated differently in the lease, the tenant is responsible for all utility payments. 

We adopt a proactive approach to rent collection. If a tenant defaults on their rent payment, we follow a stringent procedure that may lead to eviction. 

We conduct inspections before a tenant moves in and after they move out. Additional inspection services are available upon request.

Once a lease contract is signed, the tenant is entitled to occupy the property for the agreed period. However, if you foresee a need to occupy or sell the property, leasing may not be the best option. 

If there is no existing contract with another real estate firm, we can start immediately upon signing the property management agreement. 

Our property management agreement can be terminated with a 60-day written notice. However, some termination fees may apply.